Key findings

Hotel leaders agree they need a better way to collect payments and tie them to contracts

94% of hotel leaders agree they need a better way to streamline payments, with 67% wanting a faster way to capture deposits after a contract is signed

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Great payments drive positive customer experiences

Complex internal processes inevitably impact how employees work with their customers, with 79% worried they’re losing customers because of how inefficient their payment process is

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Manual payment processes lead to revenue loss

With a higher risk of delays, customer dissatisfaction, and missed steps in the payment process, hotels are losing revenue for bookings – over 10% per month

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Greater efficiency can reduce staff turnover and boost revenue-generating activity

73% find turnover of back-office staff to be a problem, while most agree they could increase revenue if they could reduce turnover

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Chargebacks are still a revenue threat hotels struggle to combat

83% worry about the security of their customers’ information when they make payments

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How Flywire solves payment challenges for hotels across the globe

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