Payments Continuity
Redundancy and resilience are native to Flywire’s payments network and platform. We have both the digital technology and expert resources needed to ensure your customers’ most important payments go through—whether they are international or domestic. Our global footprint, operations and business continuity plans minimize any potential disruptions to the flow of monies. Fail-safe mechanisms ensure we can maintain uptime if there is a problem at any point in the system. Listed to the right are a few of the capabilities that make this possible.
Clearing Options: Providing 2+ local clearing options in each major region acts as redundancy if one bank partner is disrupted.
Multiple Methods: Offering 290+ payment methods to our client’s customers ensures they can use that option that best meets their needs. In some cases, it may be the only one available to that customer.
Payment Structure/Plans: As customers face financial difficulties, allowing for payments to be made in installments can be invaluable, especially in healthcare and education.
Customer Support: Our clients want their payers to have an outstanding and reassuring experience—especially around their most important moments. We can ensure that with 24/7 support, in local language, across multiple channels.
Human Touch: We make our clients’ and their payer’s lives easier with a range of digital-first self-service tools, but in times of crisis a human touch is critical. Regardless of the issue, it’s important to offer the payer the choice.
Security: Unfortunately, there are those that seek to profit from uncertainty. And our clients’ payers have been the subject of different phishing and fraud attempts. To guard against this, we have a range of security measures in place across different methods. So regardless of a payers’ choice of method, their money will be safeguarded.
Banking Partners: Flywire’s relationships with the world's top banking institutions and trusted regional and local payment partners assure continuity and minimize risk in the face of market volatility.
In FX, size is everything, and Citi is everywhere. Working together in 30+ markets globally, Flywire and Citi protect our clients from currency volatility and market risk. Citi has incredible business continuity in place with zero outages and optimal uptime across every region. As a result, our clients can rest assured that their payments will go through.
