• Pages
01 Cover
02 Contents
03 Flywire at a Glance
04 ESG at Flywire
05 Affordability & Accessibility
06 Diversity, Equity & Inclusion
07 Career Development & Training
08 Social Impact & Community Engagement
09 Data Privacy, Security & Compliance
10 Governance & Ethics
11 Environmental Sustainability
12 Materiality Assessment & Data Index
13 Looking Ahead

Affordability & accessibility

High-value payments are often highly emotional.

Sometimes they are tuition payments to provide once-in-a-lifetime education opportunities. Other times, they are surprise medical bills for a life-saving operation. More often than not, the payment is more expensive than the individual or family can afford. And that is one challenge that Flywire helps solve.

We focus on complex, high-stakes, high-value payments, and find solutions to the things that actually make those payments difficult. In looking at both sides of the payments equation, we provide real solutions to the affordability challenges that continue to plague the healthcare and education sectors, which are massive sectors of the global economy and two of our largest industries.

At Flywire, our mission is to deliver the most important and complex payments. We do this by applying our next-gen payments platform, proprietary global payment network and vertical-specific software - a combination that we call our Flywire Advantage - to deliver significant value for our clients and their payers, all around the world.

We know that payments in these industries can be overwhelming and highly emotional. In healthcare, for example, concerns over healthcare costs are very real. In a recent survey of over 2000 healthcare consumers in the US conducted by Flywire, 46% said they would not be able to pay for an unexpected illness or surgery in one lump sum. 40% have postponed a procedure or treatment because they couldn’t afford it.

Through our software and payments technology, we help make the payment process a little bit easier for our clients’ customers, and help our clients reach their business goals. Payers across all the industries we serve benefit from a fast and easy way to pay, that is completely tailored to their payment method preference, local currency and in their preferred communication channel. These attributes of our software go a long way in driving more affordable outcomes for payers.

For instance, in healthcare, Flywire enables patients to see what they will owe out-of-pocket even before they step into a hospital room. And then we set up a payment plan that is based on their budget and capacity to pay, and in a way that is simple and accessible online. The patients are then notified through different channels about what they owe and when. This can be life-changing for someone who was unexpectedly due to owe $10,000 out of pocket, who can instead spread that expense across smaller, easier to manage payments that fit within their budget.

As a result, our clients receive more payments that are accurate and on time, boosting their bottom line.

Quick, straightforward, no technical issues, paid with my phone!

FLYWIRE PAYER

The ease of finding payment options is wonderful.

FLYWIRE PAYER

Affordable monthly payments, easy to set up.

FLYWIRE PAYER

SPOTLIGHT ON:

Healthcare

In a time when out-of-pocket costs are rising, Flywire’s healthcare solutions make paying for healthcare simpler and more affordable. In turn, healthcare providers benefit from an increase in collections, a reduction in costs, and an overall friendlier payment experience for their patients.

0%↑

Increase in revenue collections

Source: Report: The Total Economic Impact of Flywire’s Healthcare Digital Engagement and Payment Platform; June 2022

4.3 / 5 stars

Patient satisfaction rating

Source: Internal Flywire data, Jan-Nov 2022

0%↑

Increase in self-service payment plans initiated by patients

Source: Video Testimonial: Flywire Improves the Patient Financial Journey for AdventHealth

SPOTLIGHT ON:

Education

In education, our payment plans help bridge the gap between financial aid and rising tuition costs, making education more accessible and affordable to students and helping institutions capture more revenue that would otherwise go to debt collection agencies. Utilizing Flywire, our education clients have seen:

0%↑

Increase in payment plan enrollment

Source: Case Study: Flexible payment options improve University of Virginia student experience

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Increase in payment plan collections

Source: Case study: University of Pittsburgh reduces collections burden and improves student experience with Flywire

0%↓

Fewer accounts sent to collections

Source: Case study: University of Pittsburgh reduces collections burden and improves student experience with Flywire

The world of payments is complicated and not visible to everyone. I wanted to be part of a payments company that's making a big impact, and I'm proud that Flywire is doing just that.

DERRICK TAN Flywire Business Analyst, Singapore

flywire.com

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